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Mark Hanson, President
& Chief Executive Officer
Mark has over 25 years of industry experience in technology, supply chain,
and returns management. He founded the Supply Chain Alliance in 1998 with
the goal of reducing costs, improving profits and competitive advantage at
all levels of the supply chain for technology manufacturers, distributors
and resellers. Through his vision, innovation, alliances and extensive knowledge
of the supply chain, he has built SCA into a worldwide
innovator for returns management, driving compelling and risk-free results
for repackaging trade-in product returns, ensuring zero returns for retail,
and creating technology trade-in refresh alternatives.
Prior to SCA, Mark founded DTI, a pioneering provider of comprehensive returns management (returns audit, refurbishment and sale) solutions for technology manufacturers, distributors, resellers and lessors. Over the course of five years, he built DTI's staff to over 200 with 250,000 sq ft of returns-refurbishment operations in three facilities, and took the company public. DTI's clients included AT&T, Compaq, Dell, Digital Equipment Corporation, Hewlett Packard, NEC, NCR, Best Buy and Staples. Prior to DTI, Mark co-founded Bostek and Boston Consulting, Inc. , a manufacturing IT integrated ERP solutions provider that evolved to include surplus inventory root cause analysis and disposition services.
James R. Lynch, Vice
President, Account Management Services
Jim has more than 23 years of experience in the telecommunications, enterprise
software, and computer systems industries—and has worked closely with
Mark Hanson since 1983. In his role at SCA, Jim is responsible for major account
relationships as well as global operations. Prior to joining SCA, Jim co-founded
Voquette, Inc., an enterprise content management software company that was
sold to Semagix, Inc. At Voquette, Jim was responsible for business development
and partner management, and raised $22 million in venture funding. Prior to
Voquette, Jim was a co-founder of Network Computer, Inc. (NCI) a subsidiary
of Oracle Corp, where he served as Vice President of Business Operations and
Channel Development. Jim was instrumental in growing the company from six
to 170 people in its first 12 months of operation. NCI went public as Liberate
Technologies in July of 1999. Prior to Liberate, Jim held senior sales, operations,
relationship management and product management positions with Oracle Corporation,
Sequent Computers, Inc., and Data General.
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Chris Hall, Marketing
Communications & Web Services
Chris Hall specializes in developing strategic programs to generate new revenues,
increase customer loyalties, and seize market share for technology companies.
She founded ChrisHallMarketing.com to provide savvy executives with a reliable
senior marketing resource for pilot programs and projects that require almost
overnight deployment. Chris has more than 25 years of project management experience,
with expertise in marketing strategy and new business development. Chris has
a BS from Cornell University.
Sue Ann Walker,
Director, Professional Services Asset Recovery
Sue Ann has more than 25 years operations and project experience increasing
revenues and profit margins through innovative operations and customer services
processes. She has been on the SCA team since May 2004, responsible for improving
asset recovery as a Technology Migration Program in the US, Canada, Latin
America and Asia Pacific theatres. Prior to SCA she was with Digital Equipment
Corporation and Compaq Computer Corporation in a variety of management positions
using TQM in sales operations, asset recovery, order management for both direct
and high volume distribution customers, accounts receivables, and customer
satisfaction.
Bonnie Chan, Senior
Director, APAC Operations
Bonnie Chan has over 20 years of experience in the Supply Chain Management
functions with MNC in HK, Singapore and Canada. Before joining SCA, Bonnie
was the Logistics Manager of Abbott Laboratories and a member of the HK Management
team leading major project teams to achieve the Class A SCM accreditation
in 19 months. Before Abbott, Bonnie was the Business Planning & Logistics
Manager of Compaq HK managing the Order Management, Inventory Planning and
Logistics function. She led a number of projects at Compaq enabling the company
to improve order cycle time, reduce inventory and operation cost. Bonnie has
also worked for Ingram Micro (Canada and Singapore) as a Buyer and Inmac Canada
as Inventory Analyst contributing to improved customer satisfaction and operational
efficiency. Before moving to Canada, Bonnie was the Logistics and Administration
Manger of Wang Computer’s Customer Service Dept. managing service parts
and service contracts. Earlier in her career path, she worked for Kodak Far
East as an Inventory Planner. Bonnie speaks fluent English, Mandarin and Cantonese.
Brian Vincik, Chief Operating Officer
Brian spent 25 years at HP, primarily in the Enterprise and Commercial Sales Organization responsible for products sold direct and through channels. Brian was the VP/GM of the North American System Engineering Organization for Global, Enterprise and Commercial Customers. Prior to that, Brian was a Senior Manager in the Americas Computer Products Organization that sold PC, Printer and Networking products exclusively through channels. Brian led the organization that developed the first blended services plan for channel partners using HP branded and Partner Branded services
SCA Strategic Advisor: Ken
Lyon
Ken Lyon acts an SCA Strategic Advisor, and was one of the earliest evangelists
of 4PL integration. Ken Lyon is a well-known authority in informatics development
within the logistics and transportation industry, and an innovator in the
use of public data networks to manage logistics operations.
Ken is the Founder and Chairman of Sourceree, a global supply chain visibility service designed to give local managers a global picture of their increasingly complex inventory management problems. Prior to Sourceree, he was with United Parcel Service for nine years, as Information Services Director and then Vice President for International Information Services. As part of the original management team for the UPS Logistics Group European business, Ken helped to create this innovative, non-asset based, global logistics business to re-engineer supply chains through the application of technology and advanced operational processes.
Ken Lyon was educated in London. As a logistics expert, he advises both government and commercial entities and has presented at many international trade and transportation conventions over the past 15 years.
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