Process Architecture:

The SCA team knows from experience that business processes solve goals, not singular solution tools or staffing recommendations. We assume a strategic role to optimize returns processes with the least amount of disruption. SCA methodically and aggressively achieves Level 1 metrics with Six Sigma DMAIC tools, and a proven Design, Stabilize, Optimize™ process that

• Strategically redesigns return material policies and procedures to support corporate growth and revenue objectives,
• Stabilizes the end-to-end process to ensure metric achievements before engaging additional rollout phases, and
• Continuously optimizes the system to reduce operating costs.

The SCA architectural modifications and integrations to prevent and manage material returns are compelling and unique within the technology manufacturing returns industry. We work to “change without change”, i.e. design and manage enhanced processes with minimal disruption.